400% increase in web usage for consultations

The introduction of Objective's solution into South Lanarkshire Council has resulted in a 400% increase in the use of the council's planning website for consultations and a 30% increase in the number of representations taking place online.

Prior to working with Objective, South Lanarkshire Council employed a range of traditional methods for delivering consultations to residents, with the majority of activity carried out on paper and all response tracking handled manually.

We embarked on a programme of in-depth research into the marketplace to find ways to adapt the way we work and take advantage of new technology to better serve our residents.

Stuart McMillan

Planning and Building Standards Team Leader