Leading the way in the automation of license application and approval processes, Brighton & Hove City Council adopted an innovative approach to transforming service delivery whilst driving customer service excellence.

The council has delivered a standardised, end-to-end process that is faster, more accurate and keeps customers better informed at all stages of the licensing application and renewal process.

The solution has really helped deliver a major step change in the way we process licenses for our customers, as well as helping the Council to deliver on its commitment to modernise our services for the better.

David Fisher

Acting Head of Traffic Management, Brighton & Hove City Council