Middlesbrough Council has been on a journey to improve access to information and collaboration across the council. Much needed structure and organisation has been brought to Council information, ensuring that knowledge is captured and not lost.
By removing information silos to create a single view of the citizen, Customer Service has improved significantly, with front line staff finding it easier to retrieve up-to-date, relevant case files.
Automating admin-intensive business processes such as FOI requests and coroner's bookings, has also led to improved staff productivity and efficiency savings across the council.
Head of ICT and Capital Programmes, Middlesbrough Council