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Empowering the Ombudsman to deliver justice and improvement across the public sector

The Public Services Ombudsman for Wales (PSOW) has legal authority to investigate complaints about public services and independent care providers in Wales. Such complaints are potentially life-changing and serious.

The Public Services Ombudsman for Wales (PSOW) were sending physical files via courier to seek advice from advisers. The Ombudsman experienced a lengthy process in sending files as well as the costs associated with this. The case files can be voluminous and separate copies may need to be sent to multiple advisers on a case.

Objective Connect has enabled a more efficient and secure way of sending and receiving files by providing an external file sharing application that maintains control and security over any information shared.

Objective Connect has provided us with a secure solution to share large volumes of confidential information securely and efficiently between our office and independent professional advisers.

Public Services Ombudsman for Wales