The Public Services Ombudsman for Wales (PSOW) were sending physical files via courier to seek advice from advisers. The Ombudsman experienced a lengthy process in sending files as well as the costs associated with this. The case files can be voluminous and separate copies may need to be sent to multiple advisers on a case.
Objective Connect has enabled a more efficient and secure way of sending and receiving files by providing an external file sharing application that maintains control and security over any information shared.
Public Services Ombudsman for Wales